Privacy policy

Privacy Policy

Last updated: July 8, 2026

High Rollers operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). High Rollers is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or complete another transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information depending on how you interact with our Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, payment information, transaction details, and payment confirmations.

  • Account information including usernames, passwords, preferences, and account settings.

  • Transaction information including products viewed, products added to cart, purchases, returns, exchanges, and order history.

  • Communications with us including information provided through customer support inquiries.

  • Device information including your device type, browser information, IP address, and network connection details.

  • Usage information including how you interact with and navigate our website.

Personal Information Sources

We may collect personal information from:

  • Directly from you when you create an account, place an order, communicate with us, or provide information.

  • Automatically through our Services, including cookies and similar technologies.

  • Service providers who assist us with technology, payments, analytics, customer support, fulfillment, and shipping.

  • Business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving Services

We use your information to:

  • Process payments.

  • Fulfill and ship orders.

  • Manage accounts.

  • Process returns and exchanges.

  • Provide customer support.

  • Remember preferences.

  • Improve website functionality.

  • Create a personalized shopping experience.

Marketing and Advertising

We may use your information to send promotional communications, advertise products, provide recommendations, and improve marketing efforts.

You may unsubscribe from promotional emails at any time through the unsubscribe option included in our emails.

Security and Fraud Prevention

We use personal information to:

  • Protect our website.

  • Verify accounts.

  • Detect fraudulent activity.

  • Prevent unauthorized transactions.

  • Maintain a secure shopping experience.

Legal Reasons

We may use personal information to comply with applicable laws, respond to legal requests, enforce our policies, and protect our rights and the rights of our customers.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes, including:

  • Shopify and service providers that assist with payment processing, analytics, shipping, fulfillment, customer support, and website operations.

  • Marketing and advertising partners.

  • Third parties when you request or authorize disclosure.

  • Business affiliates.

  • Legal authorities when required by law.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of our website in order to provide and improve its services.

Information submitted through our website may be shared with Shopify and other service providers located in countries outside your own.

To learn more about how Shopify handles personal information, please review Shopify’s Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites.

High Rollers is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Security and Retention of Your Information

We use reasonable security measures to protect your personal information.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • Right to access your information.

  • Right to request deletion.

  • Right to correct inaccurate information.

  • Right to request a copy of your information.

  • Right to opt out of certain marketing or targeted advertising practices.

To exercise your rights, contact High Rollers through our customer support channels.

We may need to verify your identity before processing requests.

Managing Communication Preferences

You may unsubscribe from promotional emails at any time.

Even if you unsubscribe from marketing communications, we may still send important messages related to orders, transactions, or account information.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

When required, we use appropriate safeguards to protect your information during international transfers.

Changes to This Privacy Policy

High Rollers may update this Privacy Policy from time to time due to changes in business practices, legal requirements, or operational reasons.

The updated version will be posted on this website with the revised "Last updated" date.

Shipping Policy

Thank you for shopping with High Rollers. We are committed to getting your order to you as safely and efficiently as possible.

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or holidays.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Please allow several days for tracking updates to appear.

Shipping Times

Shipping may take 20-35 business days to deliver.

Delivery times are estimates and may vary depending on location, customs processing, weather conditions, holidays, carrier delays, or other circumstances outside of our control.

While most orders arrive within the estimated timeframe, occasional delays may occur.

Tracking Your Order

Once your package has shipped, you will receive a tracking number via email.

Please allow 2-7 business days for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

High Rollers is not responsible for delays, additional shipping charges, returned packages, or delivery issues caused by incorrect or incomplete address information.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact our support team.

We will assist in reviewing the shipment status and work with the shipping carrier when possible.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding your privacy, order, or shipping information, please contact High Rollers through our Contact Us page.

We will respond as quickly as possible and do our best to assist you.