Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, click on your profile. Then click the "Request Return" button on the item you wish to do a return for.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions regarding returns at Pixelzmania@proton.me
Damages and issues
Please inspect your order upon reception and contact us immediately at ZooBeeHelp@gmail.com if the item is damaged, defective, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Any claims regarding damaged, missing, or incorrect items must be submitted within 7 days of delivery. Failure to report issues within this timeframe may limit our ability to resolve the issue.
Customers are responsible for providing accurate photos and/or information needed to verify any reported issues.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Items that show signs of use, wear, washing, alteration, damage caused after delivery, missing packaging, missing tags, or any condition that prevents the item from being resold as new may not qualify for a refund.
Returns that do not meet our return requirements may be rejected or may be subject to a partial refund based on the condition of the item.
Address Accuracy
Return and Refund requests will not be accepted if the reason is due to a delay because of personal information inaccuracy. Please ensure that the shipping address and all other information is correct before placing your order.
We are not responsible for delays, lost packages, failed deliveries, or additional shipping costs caused by incorrect addresses, incomplete information, incorrect apartment/unit numbers, or other customer-provided errors.
If a package is returned to us due to an incorrect address or failed delivery attempt, the customer may be responsible for additional shipping costs required to resend the order.
Shipping Delays
Estimated delivery times are provided as estimates and are not guaranteed delivery dates. Delays caused by shipping carriers, customs, weather, holidays, high-volume periods, or circumstances outside of our control do not qualify for refunds or cancellations.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order Cancellations
Orders may only be canceled within a limited time after purchase and before the order has entered processing or fulfillment.
Once an order has been processed, shipped, or fulfilled, cancellation requests may no longer be accepted and customers must follow the return process outlined in this policy.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Original shipping fees, expedited shipping fees, and any additional costs associated with the original order may not be refundable unless required by applicable law.
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
If more than 15 business days have passed since we’ve approved your return, please contact us at Pixelzmania@proton.me
Fraud Prevention
We reserve the right to refuse returns or refunds for orders that appear fraudulent, abusive, involve repeated return requests, chargeback abuse, or violate the terms of this return policy.
Any fraudulent chargebacks or payment disputes submitted without first contacting us to resolve an issue may result in the suspension of future purchases.
Final Return Decision
All returns are subject to inspection and approval. Approval of a return request does not guarantee a refund until the returned item has been received and inspected.
We reserve the right to make final decisions regarding return eligibility in accordance with applicable laws.