Shipping policy
Shipping Policy
Processing Time
All orders are processed within 2-5 business days depending on order volume, product availability, and the size of the order. Processing times do not include weekends, holidays, or shipping transit times.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information so you can monitor your package’s journey.
Please note that tracking information may take several days to update after shipment depending on the shipping carrier.
Shipping Rates & Delivery Times
Free Standard Shipping
Estimated delivery time:
20-30 business days
High Rollers offers free shipping on eligible orders. Free shipping orders may take additional time to arrive due to international transit, carrier processing, customs procedures, and other factors outside of our control.
The estimated 20-30 business day delivery timeframe begins after your order has been processed and shipped, not from the date the order is placed.
Standard Paid Shipping
Estimated delivery time:
7-14 business days
Shipping costs are calculated at checkout based on the size, weight, shipping method selected, and delivery destination of your order.
You will be able to view the final shipping cost before completing your purchase.
Please note that estimated delivery times are not guaranteed and may vary due to factors outside of High Rollers’ control, including carrier delays, weather conditions, holidays, customs processing, and other unexpected circumstances.
International Shipping
High Rollers currently offers international shipping to select countries.
International orders may require additional processing and delivery time due to customs procedures, local regulations, and international carrier timelines.
Customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country. These fees are not controlled by High Rollers and may be collected by the carrier or customs authorities.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Please verify your shipping address, including apartment numbers, postal codes, and contact information before placing your order.
High Rollers is not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
If an order is returned to us due to an incorrect address or failed delivery attempt, additional shipping fees may apply before the order can be reshipped.
Lost or Damaged Packages
High Rollers takes every precaution to ensure your order arrives safely.
If your package is lost or damaged during transit, please contact our customer support team as soon as possible. We will assist in reviewing the issue and working with the shipping carrier when applicable.
High Rollers is not responsible for packages that are confirmed as delivered by the shipping carrier but are later lost, stolen, or misplaced after delivery.
Order Tracking
Once your order has shipped, you will receive a tracking number through email.
You can use this tracking number through the shipping carrier’s website to receive updates regarding your package status.
Tracking updates may be delayed by the carrier and are not always immediately available after shipment.
Shipping Delays
Delivery delays caused by shipping carriers, customs, weather, holidays, peak shipping periods, or circumstances outside of High Rollers’ control do not qualify for automatic refunds or cancellations.
High Rollers will always do its best to assist customers and provide available shipping updates.
Need Help?
If you have any questions regarding your order or shipping, please contact our customer support team.
High Rollers Customer Support